Fix common problems

1. 1

   Read the full message

   It often names the missing permission, plan limit, unsupported file, or next button.

2. 2

   Save unfinished work

   Copy text you do not want to lose before refreshing.

3. 3

   Try once more

   Wait a few seconds, then choose Retry or refresh the page one time.

4. 4

   Check the internet

   Open another website to make sure your connection is working.

5. 5

   Sign out and back in

   Use this after saving your work if the problem affects several pages.

• Use Continue with Google when that is how the account was created.
• Use Forgot password? for an email-and-password account.
• Use the newest reset email.
• After several failed attempts, wait before trying again if the page says you are rate limited.

• Check that the composer is in the right mode: Chat, Web Search, Research, or Image.
• Remove a file that is over 20 MB or use fewer than five attachments.
• If voice does not work, allow microphone permission or type the message.
• If an action fails, check the connected app before approving again.

• Wait while a document shows Processing… or Crawling…
• Use Retry or Failed — retry when it appears.
• Check that the file type is supported and the file is not password protected.
• For Agent website training, make sure the site is public and allows crawlers.

Write what you clicked, what you expected, the exact message shown, your device and browser, and when it happened. A screenshot helps when it does not contain private information.